Your personal data is of the utmost importance to us. We are fully transparent about what we collect, why we collect it, and how we keep it secure.
Welcome to 27bet. This privacy policy explains what information we collect when you use our website or mobile app, and how that information is used, stored, and kept secure.
By using 27bet's services, you agree to this privacy policy. Your data is never sold to third parties. Our core commitment is to ensure you can play with peace of mind — feeling secure at every step.
Our commitment: We do not sell your personal data to any advertising company or third party. We never will.
When you create an account or use our services, we collect the following types of information:
| Data Type | Example | Why It Is Collected |
|---|---|---|
| Identity Information | Name, Date of Birth, National ID Number | For KYC verification and age confirmation |
| Contact Information | Mobile Number, Email Address | For account verification and support |
| Financial information | Mobile Banking/Nagad number and transaction history | Payment Processing & Fraud Prevention |
| Device Information | IP address, browser, and operating system | Security & Technical Support |
| Gaming Activity | Betting History, Game Logs, Wins & Losses | Responsible Gaming & Service Improvement |
| Location data | Country, City (General Location) | To comply with regional regulations |
We collect only the information necessary to run our services smoothly. No unnecessary data is requested.
27bet collects your information in the following ways:
About Cookies: We use cookies to improve site functionality and remember your preferences. You can disable cookies through your browser settings, though some site features may not work as a result.
27bet uses your data only for specific purposes. We never use your information for anything unnecessary:
Marketing Communications: We send you promotional messages only when you have given us permission to do so. You can withdraw that permission at any time.
27bet never sells your personal data. However, information may be shared in the following limited circumstances:
Data shared with third parties is always kept to the minimum necessary, and they are not permitted to use it for their own purposes.
27bet uses industry-standard technology and processes to protect your data. Our security framework includes:
Your role: Security is a shared responsibility. Keep your password strong, never share it with anyone, and stay cautious when logging in from unfamiliar devices.
27bet does not store your data indefinitely. Retention periods are defined based on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal obligations |
| Transaction Records | 7 Years | Financial regulatory requirements |
| KYC documents | 5 years after account closure | Identity Verification Records |
| Gaming Logs | 3 Years | Dispute Resolution & Audits |
| Marketing Preferences | Immediate deletion upon your request | User Controls |
Once the retention period expires, data is securely deleted or anonymized.
You have full control over your personal data at 27bet. The following rights can be exercised at any time:
You can request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of data beyond what is required by legal obligations.
You may request that we stop using your data for a specific purpose.
You may request a copy of your data in a structured, portable format.
You can withdraw your consent to marketing communications at any time.
How to Submit a Request: To exercise any of your rights, email us at [email protected]. We will respond within 30 days.
27bet strictly does not serve anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor has submitted personal information, we immediately delete that data and close the associated account.
If you believe a minor has registered on our platform, please notify our support team.
27bet is an international platform. In some cases, your data may be processed outside Bangladesh — for example, when working with our server infrastructure or technology partners.
For such international transfers, we ensure that:
27bet may update this privacy policy from time to time. For any significant changes, we will:
Continued use of 27bet after any updates will be considered acceptance of the revised policy. We recommend checking this page periodically.
Contact: If you have any questions about this privacy policy, write to us at [email protected]. Our data protection team is always ready to help.
At every level, we use the best available technology to protect your privacy.
Every data transfer between your device and our servers is secured with 128-bit SSL encryption. No one can intercept it in transit.
Enable Two-Factor Authentication on your account. Even if someone knows your password, they cannot log in without the OTP.
All sensitive data stored on our servers is kept encrypted. No one can access it directly without authorization.
Our security team monitors systems 24 hours a day. Any suspicious activity is acted upon immediately.
Independent third-party experts conduct regular audits of our systems. Any vulnerabilities identified are addressed immediately.
Only authorized staff can access your data. Every access is logged and regularly reviewed.
Your privacy is our top priority at 27bet. Register with confidence and enjoy a secure gaming experience.